Refund policy

Eligibility for Returns

🧾 You may request a return if:

  • The item is unused, unwashed, and in its original condition

  • All tags, labels, and packaging are still attached

  • The request is made within 30 days of delivery

❌ We cannot accept returns for:

  • Worn, washed, or damaged items

  • Items with stains, odors, or signs of wear

  • Final sale or clearance items

  • Gift cards or digital products

Return Process

  1. Submit a Return Request Contact us at [your support email] with your order number and reason for return.

  2. Receive Return Instructions Our team will review your request and send you the return address and steps.

  3. Ship Your Item Back Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  4. Inspection & Approval Once we receive your return, please allow 3–5 business days for inspection.


Refunds

💳 Approved refunds will be issued to your original payment method. Processing times vary depending on your bank or payment provider but typically take 5–10 business days after approval.

If your return is not approved (e.g., item shows signs of wear), we will notify you and offer to ship the item back at your expense.


Exchanges

We offer exchanges for:

  • Size changes

  • Color changes

  • Defective or incorrect items

If the item you want is out of stock, we will issue a refund or store credit.


Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Include photos of the issue

  • We will replace the item at no cost to you


Cancellations

Orders can be canceled within 2 hours of purchase. After that, the order may already be processing or shipped.


Contact Us

For any questions about returns or refunds, reach out to us at: 📧 [ Dreamquestoutfitters@gmail.com